Best Packaging had a customer call us out after having a bad experience with one of our competitors. The customer’s facility has four Lantech Q300 stretch wrappers. The customer sought our help to do maintenance on three of the machines and a repair on a fourth machine. That particular machine had not worked in years after multiple attempts by other technicians to repair it. After some troubleshooting, the Best Packaging technicians discovered the fourth machine had been unwired and disassembled improperly. Best Packaging prepared a parts list and were back out the following week to finish the repair. Thanks to Best Packaging, the fourth machine is back up and running again for the first time in years.
Before reaching out to Best Packaging, this customer turned to other technicians who couldn’t successfully troubleshoot their equipment. To avoid having the same incident occur to your business, check out our most recent blog to learn how you can choose the optimal service provider to keep your line operating.
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