Category : Service Success Story

Service Success Story: Turntable Repair


Best Packaging is not only dedicated to helping customers stay running, but we also strive to help customers become more efficient by improving their operations.

One of the most common calls Best Packaging receives it that a machine has been damaged due to being struck by a fork lift. In these photos below, you can see that this machine had extensive damage under the turntable. The damage was due to a forklift-operator striking the turntable with their forks as they were attempting to load the pallet on to the turntable. This machine required a new turntable, center shaft, bearings, chain, proximity sensor, mounting brackets and sprockets. The end result is good as new, but the cost of such a repair is not cheap.

Anytime we install a machine, we urge the customer to invest in proper guarding and forklift bumpers to prevent this kind of damage to a machine. The initial investment of installing proper guarding can prevent thousands of dollars in damage due to machines being stuck by forklifts or other machinery. Call us today at (888) 930-BEST  to discuss how we can properly safeguard your equipment in order to prevent costly repairs and downtime.

   

Service Success Story: Lantech Stretch Wrapper Repair


Best Packaging had a customer call us out after having a bad experience with one of our competitors. The customer’s facility has four Lantech Q300 stretch wrappers. The customer sought our help to do maintenance on three of the machines and a repair on a fourth machine. That particular machine had not worked in years after multiple attempts by other technicians to repair it.  After some troubleshooting, the Best Packaging technicians discovered the fourth machine had been unwired and disassembled improperly. Best Packaging prepared a parts list and were back out the following week to finish the repair. Thanks to Best Packaging, the fourth machine is back up and running again for the first time in years.
Before reaching out to Best Packaging, this customer turned to other technicians who couldn’t successfully troubleshoot their equipment. To avoid having the same incident occur to your business, check out our most recent blog to learn how you can choose the optimal service provider to keep your line operating.

Service Success Story: Conveyor Drive Shaft Repair


An automated stretch wrapper can often be the bottleneck in a plants production line, especially when it goes down. Such is the case with this month’s repair.

This particular plant has twenty different production lines running 24/7 all feeding into one stretch wrapper- making it imperative that the wrapper runs around the clock without issue. While on site for an unrelated repair, one of the Best Packaging technicians noticed something odd with the conveyor running through the stretch wrapper. After removing some rollers, we were able to get a better look and discovered the drive shaft was sitting crooked and the drive chain was eating into the gearbox. To address this issue, we had parts expedited and were back out for repair shortly after. After taking another look at the problem, we discovered the bearings which support the drive shaft had locked up and were worn almost all the way through the shaft. Had the issue not been spotted by our technician, this would have caused a major production delay for the plant.

Thanks to our technicians, the entire drive assembly was rebuilt and the conveyor is now running good as new. Proof once again that a qualified technician and preventative maintenance can save you from costly down time in the future.

Service Success Story: Priority One Low Level Depalletizer


Whether you need a consultation on your machines, a preventative maintenance program or a reliable emergency service team, Best Packaging is here to help! Last month, we were called on by a customer who had purchased a used Priority One Depalletizer. Initially, the plant planned on utilizing their in-house technicians to assemble the machine; however when the machine arrived, the task proved to be beyond what they could handle. When the Best Packaging technicians arrived, they discovered the machine had been carelessly disassembled. All the wires had been cut from control panel and no parts were labeled proving this would be a challenging repair both mechanically and electrically.  The Best Packaging technicians managed to trace all of the wiring, rewire the control panel and bring the machine to life. Once our technicians managed to turn on the machine, it required extensive troubleshooting and debugging. After a bit of fine tuning, the Best Packaging technicians had the equipment is working good as new, and all problems were resolved. If you’re experiencing issues with your packaging equipment, give us a call at (888) 930 BEST.

Service Success Story: Conveyor Installation & Strapping Machine Repair


At Best Packaging Inc., we work hard to provide you customized solutions that best fit your needs. Last month, we got a call from a customer to reconfigure their plant’s main conveyor line in order to accommodate seven new plastic mold injection machines. With our techs on site, Best Packaging helped install over 100 feet of new conveyor equipment. The conveyor extension was complete with loading stations and pneumatic pop up sections. The Best Packaging technicians also replaced the out-dated stretch wrapper with a state-of-the-art fully automatic Lantech® stretch wrapper integrated into the conveyor. To top it off, we installed a new control panel, two Polychem® strapping machines, and a bar code scanner to notify the system on which pallets to wrap and which to strap. Our technicians are trained on all packaging brands and equipment. Whether you need a consultation on your machines, a Preventative Maintenance program or a reliable emergency service team, be sure to give us a call at (888) 930 BEST.

Service Success Story- Stretch Wrapper Repair


We were called out to this customer after they began to have some issues with the turntable on their stretch wrapper. The only way to get the turntable to begin spinning was to have a couple guys push it by hand, in addition there was a metal-on-metal grinding sound coming from the turntable.  The Best Packaging technicians found that the center shaft was badly damaged, the center bearing was locked up, and the shaft was seized onto the bearing. The only option was to replace the turntable. The challenge with this was that everything was seized up underneath the old turntable; the only way to remove the old turntable was to cut it out. In the photo above, you can see a Best Packaging technician cutting away the old shaft to free the turntable. A new turntable, shaft, and center bearing were installed. This machine now runs quietly, and the turntable spins properly as it should. Another satisfied customer. If you’re experiencing issues with your packaging equipment, give us a call at (888) 930 BEST.

Service Success Story- Strapping Machine


We got a call for a strapper that secures pallets of cans. The customer’s production was slowed by 50% because they had to move pallets manually to bypass an inline strapper.  We arrived on site the same day we were called and began troubleshooting. The challenge was we were getting a feed error which usually means the feed module is bad. However, we couldn’t find anything wrong with the feed module. The support engineer at the factory was frustrated and told us were definitely missing something with the feed module.  As it turned out, the feed module worked fine, but the board supplying current to the feed module current was not supplying enough current. This issue wasn’t initially on the factory’s radar. This proved to be a tricky problem to resolve because the module motor was spinning, however it simply didn’t have enough speed or torque.  
What made this repair so great was that, although it did take a while, we were able to find the board problem. We repaired the board in house (lead time on a new board was a few weeks) and got Jose, the line supervisor, back up to 100% production. We arrived just in time as some of the employees were beginning to experience sore backs from pushing pallets around and managed to complete the job in less time than it would take to get a factory tech on site. If you have a machine problem that has you scratching your head, call us and you may be featured in our January 2017 issue! 
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