The success of your operation often relies on the quality of your service technicians to keep your business operating when production volumes are high. It’s important to consider the following points when choosing a service provider that will keep your machines running.
Experience
A qualified technician will be able to repair a variety of makes and models of various machines. Best Packaging, for example, employs only the most experienced and qualified technicians. Our techs have 30+ years of combined experience in the field troubleshooting and repairing end of line packaging equipment.
Value
It’s much more cost effective to maintain than it is to repair. Postponing the maintenance of your equipment could result in a sudden breakdown, forcing you to pay for a more expensive repair. Furthermore, when machines are down this interrupts your ability to do business. A good service technician knows that regular maintenance can make a line last for years. Best Packaging understands the value in preserving your machines. We can create a proper maintenance schedule based on the condition of your equipment to keep you operating optimally. We’ll set up a schedule that best fits around your production and advise when your next PM service comes due. Be weary of companies that don’t offer this service.
Quality Service
A good technician takes the time to do things right and has the customer’s best interest in mind. At Best Packaging, customer satisfaction is our driving force. It is our goal is to provide you with the highest quality service that is going to make your machines more productive and efficient. We are also a leader in innovative designs and we can tailor solutions to meet your specific needs. We’re not attached to one brand, so we won’t force products on you that don’t fit your needs. In fact, our knowledge of numerous brands helps us come up with solutions not conceived by many manufacturers. Choosing the right service provider can help prevent costly repairs and can increase your equipment’s life expectancy.
At Best Packaging, we do more than just repairs. We offer programming and electrical services, as well as retrofits and upgrades to enhance your packaging line while decreasing costs. We service all types of equipment, including stretch wrappers, shrink wrap machines, case tape machines, banding machines, strapping machines, case erectors, and conveyors. If you’re in need of end of line packaging service, call (888) 930 BEST to speak with a tech today.
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An automated stretch wrapper can often be the bottleneck in a plants production line, especially when it goes down. Such is the case with this month’s repair.
This particular plant has twenty different production lines running 24/7 all feeding into one stretch wrapper- making it imperative that the wrapper runs around the clock without issue. While on site for an unrelated repair, one of the Best Packaging technicians noticed something odd with the conveyor running through the stretch wrapper. After removing some rollers, we were able to get a better look and discovered the drive shaft was sitting crooked and the drive chain was eating into the gearbox. To address this issue, we had parts expedited and were back out for repair shortly after. After taking another look at the problem, we discovered the bearings which support the drive shaft had locked up and were worn almost all the way through the shaft. Had the issue not been spotted by our technician, this would have caused a major production delay for the plant.
Thanks to our technicians, the entire drive assembly was rebuilt and the conveyor is now running good as new. Proof once again that a qualified technician and preventative maintenance can save you from costly down time in the future.
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Whether you need a consultation on your machines, a preventative maintenance program or a reliable emergency service team, Best Packaging is here to help! Last month, we were called on by a customer who had purchased a used Priority One Depalletizer. Initially, the plant planned on utilizing their in-house technicians to assemble the machine; however when the machine arrived, the task proved to be beyond what they could handle. When the Best Packaging technicians arrived, they discovered the machine had been carelessly disassembled. All the wires had been cut from control panel and no parts were labeled proving this would be a challenging repair both mechanically and electrically. The Best Packaging technicians managed to trace all of the wiring, rewire the control panel and bring the machine to life. Once our technicians managed to turn on the machine, it required extensive troubleshooting and debugging. After a bit of fine tuning, the Best Packaging technicians had the equipment is working good as new, and all problems were resolved. If you’re experiencing issues with your packaging equipment, give us a call at (888) 930 BEST.
What’s your take? We welcome guest bloggers! E-mail socialmedia@bestpackaging.com if you’d ever like to collaborate.
Faulty machinery is a real pain in the back! That was certainly the case for a Chicago-area canned food manufacturer whose inline pallet strapper broke down. Material handlers had resorted to manually palletizing and banding layers upon layers of heavy cans. As a result of the broken strapper, production at this facility was reduced by 50%.
That was when the discomforted cannery called the toll-free number for Best Packaging and scheduled a diagnostic appointment for the same day. When the technician arrived, he received background information from the support engineer and immediately began troubleshooting. He noticed the feed module’s motor was spinning, but the module was not feeding.
Usually, the most obvious answer is the correct one, but this was the exception that proves the rule. Typically, when technicians receive a feed error, it indicates a faulty feed module. The support engineer certainly suspected so and was surprised when Best Packaging discovered the real issue. What couldn’t be seen with the naked eye, was that the motor was not fast enough and could not pick up enough torque to feed properly. The feed module itself worked fine, but the board supplying current to the feed module was at fault. The feed module was not receiving enough current.
New parts for their board were required to remedy the inline strapper and alleviate the employees. With Best Packaging’s expertise, the right part was quickly identified, and they coordinated the order directly from the equipment manufacturer. The strapper was transported to Best Packaging’s workshop at the request of the customer to streamline their production area in the interim. The support engineer, line supervisor, and all the laborers at the cannery grew eager for the new parts to arrive as their team began to experience ergonomic constraints from manually pushing pallets.
Finally, new parts for the board arrived at Best Packaging’s workshop. Because the machine was already there, technicians could complete the installation of new parts quickly, without having to schedule a service visit.
With Best Packaging’s help, this purveyor of canned goods regained 100% productivity and put an end to their sciatic saga. Malfunctioning equipment is not always what it appears to be, so next time faulty packaging equipment has you puzzled (or even pained) call the packaging equipment specialists at Best Packaging: 888-930-BEST
What’s your take? We welcome guest bloggers! E-mail socialmedia@bestpackaging.com if you’d ever like to collaborate.