Privacy Policy

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Privacy Policy & TCPA Compliance:

Best Packaging, Inc. (“we”, “us”, “our”) is committed to protecting the privacy of our customers, partners, and employees. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Telephone Consumer Protection Act (TCPA) and the Telephone Consumer Review (TCR) regulations.

Information We Collect:

We collect various types of information to provide and improve our services. This includes:

  • Contact Details: Name, address, phone number, email address.
  • Business Information: Company name, job title, business address.
  • Payment Information: Credit card details, billing address.
  • Technical Information
    • Device Information: IP address, browser type, operating system.
    • Usage Data: Pages visited, time spent on our website, referral sources.
  • Communication Information
    • Call and Message Logs: Records of calls and text messages for customer service and compliance with TCPA and TCR.

How We Use Your Information:

We use the collected information for various purposes, including:

  • Service Delivery: To provide, maintain, and improve our repair and engineering services.
  • Communication: To contact you regarding your service requests, updates, and marketing communications (with your consent).
  • Compliance: To comply with legal obligations and protect our rights, including adherence to TCPA and TCR requirements.
  • Analytics: To analyze website usage and improve our offerings.

Sharing Your Information:

We do not sell your personal information. We may share your information with third parties in the following circumstances:

  • Service Providers: With third parties that perform services on our behalf, such as payment processing and customer support.
  • Legal Requirements: If required by law or in response to valid requests by public authorities.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition.

Children

The Service is not intended for children under 13, and Best Packaging does not knowingly collect information from children under the age of 13.

Children aged 13 or older should not submit any Personal Information without the permission of their parents or guardians. By using the Service, you are representing that you are at least 18, or that you are at least 13 years old and have your parents’ permission to use the service.

Your Rights and Choices

Opting in

A mobile user might opt-in by:

  • Entering a phone number online,
  • Sending a Mobile Originating (MO) message containing an advertising keyword,
  • Filling out a paper form that includes their phone number, or
  • Signing up in-person with a representative of Best Packaging.
  • Consenting via Best Packaging Inc’s New Customer Form.

Opt-Out of Communications

For emails, you can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in each email or by contacting us directly.

For text messages, you can opt-out by replying “STOP” to any message received.

Access and Correction

You have the right to access, correct, or delete your personal information held by us. To exercise these rights, please contact us directly.

Do Not Call Requests

You may request to be added to our internal “Do Not Call” list to stop receiving sales calls. Please contact us directly to make this request.

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

  • Best Packaging, Inc.
  • 901 W Lake Street, Melrose Park, IL 60160
  • (708)-344-4033
  • info@bestpackaging.com

SMS Terms of Service

Use of the Best Packaging, Inc. text message-based services (the “Service”) is subject to the following Terms of Service. These terms constitute a legal agreement (the “Agreement”). Please read them carefully.

Best Packaging, Inc. will allow several different opportunities, such as entering a phone number online, to opt-in to SMS services.  The opt-in received will be ‘REPLY Y to Opt-in for Best Packaging’s Mobile Notification System.”

You can cancel the Service at any time. Just text “STOP”. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.

If at any time you forget what keywords are supported, just text “HELP”. After you send the SMS message “HELP” to us, we will respond with instructions on how to use our Service as well as how to unsubscribe.

 

We are able to deliver messages to the following mobile phone carriers:

Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). ***Carriers are not liable for delayed or undelivered messages***

As always, message and data rates may apply for any messages sent to you from us and to us from you, and Best Packaging, Inc. is not liable for the cost of any such messages. You will receive recurring messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the Service provided by this short code, you can send an email to customerservice@bestpackging.com

You understand that anyone with access to your mobile phone may be able to view the messages you receive when using the Service, and you agree that Best Packaging, Inc. will not be liable to you if this occurs.

You understand that you are not required to consent to the Service to receive any other services from Best Packaging, Inc.

By agreeing to these Terms of Service and providing us with your mobile phone number when you opt-in to the Service, you authorize Best Packaging, Inc. to contact you by text message at your mobile phone number using an automatic telephone dialing system or device, or any other computer assisted technology as applicable.

If you have any questions regarding privacy, please contact our Customer Service Team at customerservice@bestpackaging.com.

By continuing to use our website and providing your contact information, you acknowledge that you have read, understood, and agree to the terms outlined in this TCPA Compliance section.

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